Privacy Policy

This privacy policy applies to users of the big bazi platform. When you use the big bazi website, create an account, or use any of our services, you agree to provide your information under the terms set out in this policy.

We believe your privacy is a fundamental right. That is why big bazi always treats the protection of your personal information as its top priority. This document aims to clearly explain what information we collect, how we use it, and what rights you have over your information.

big bazi's Terms and Conditions and this privacy policy are connected — together, both documents form the legal basis of your relationship with the platform.

If you have any questions after reading this policy, you can find more details on our Frequently Asked Questions (FAQ) page.

big bazi collects different types of information in different situations. The details are set out below:

2.1 At Account Registration

When you open a new account with big bazi, we collect the following information:

• Full name (as per national ID card or passport)
• Date of birth (for age verification)
• Email address
• Mobile number
• Address (district and division)
• Preferred username and password

2.2 During Identity Verification (KYC)

As part of the account verification process, we may collect copies of the following documents:

• National ID (NID) or passport scan
• A recent selfie or photo (to confirm identity)
• Relevant mobile banking account details (bKash, Nagad, Rocket, or Upay)

2.3 During Transactions

During deposits and withdrawals, we record transaction details including amount, time, payment method, and transaction reference number.

2.4 Automatically Collected Information

When you browse our site, some information is collected automatically:

• IP address
• Browser and device type
• Pages visited and time spent
• Referring website address
• Login and logout times

big bazi uses collected information only for specific and lawful purposes. These purposes are described in detail below:

3.1 Service Delivery and Operation

• Creating, verifying, and managing your account
• Processing deposits and withdrawals
• Delivering gaming and betting services without interruption
• Applying bonuses and promotions to eligible accounts
• Providing customer support

3.2 Security and Protection

• Preventing fraud, money laundering, and other unlawful activity
• Detecting multiple accounts or suspicious activity
• Ensuring age verification (21+ rule)
• Protecting account security

3.3 Communication

• Sending transaction-related notifications
• Informing you of important account updates
• Sending relevant promotional information (with your consent)
• Responding to support requests

3.4 Service Improvement

By analysing user behaviour, we improve the platform experience, add new games and features, and resolve technical issues.

big bazi may share information with certain trusted third parties in limited situations. These situations are described below:

4.1 Payment Processors

To process deposits and withdrawals, necessary transaction information is shared with bKash, Nagad, Rocket, Upay, and other banking partners. These third parties have their own privacy policies.

4.2 Game Software Providers

For technical reasons related to the service, gameplay data (bet amounts, results) may be shared with game providers such as Evolution, Pragmatic Play, JILI, PG Soft, or Spribe. This information is never linked directly to personally identifiable information.

4.3 Technology and Security Partners

Trusted technology partners involved in fraud detection, cybersecurity, and server management may access limited user data. All of them operate under confidentiality agreements.

4.4 Legal Obligations

If providing information is required as part of a court order, a lawful request from a government authority, or a legal process, big bazi is obliged to comply.

The big bazi website uses cookies and similar tracking technology. A cookie is a small text file stored in your browser.

5.1 Types of Cookies

• Essential Cookies: Required for login sessions, security, and the basic functioning of the site. These cannot be disabled.
• Performance Cookies: Analyse site usage and help identify technical issues.
• Functionality Cookies: Remember your preferences (such as language) and provide a personalised experience.
• Marketing Cookies: Used to display relevant advertisements. You can turn these off through your browser settings.

5.2 Cookie Controls

You can accept or reject cookies by changing your browser settings. However, disabling essential cookies may disrupt some core functions of the site.

big bazi retains your information only for as long as it is necessary or legally required. We follow the policy below when determining how long information is kept:

• Active account data: for as long as the account remains active
• Closed account data: for a specified period after account closure, as required by applicable law
• Financial transaction records: may be kept for an extended period to meet legal requirements
• Marketing communication data: deleted as soon as you withdraw your consent

Once the retention period has ended or the data is no longer needed, big bazi deletes or anonymises it using a secure method.

big bazi uses industry-standard technical measures to protect your information. Notable among these are:

7.1 Encryption

All communications are encrypted using SSL (Secure Socket Layer) technology. Your password and financial information are always stored in an encrypted state.

7.2 Access Controls

Only authorised staff can access the amount of data required for their specific role. All access is logged and reviewed regularly.

7.3 Two-Factor Authentication

OTP-based two-factor authentication prevents unauthorised access to accounts.

7.4 Regular Security Reviews

Our technology team regularly tests the system for vulnerabilities and takes the necessary steps against any potential threats.

As a big bazi user, you have the following rights regarding your personal information:

8.1 Right to Access

You can request a copy of your personal information held by us at any time. big bazi will provide it within a reasonable timeframe.

8.2 Right to Rectification

If any of your information is incorrect or incomplete, you can request that it be corrected. We will update it promptly.

8.3 Right to Erasure

In certain situations, you can request that your personal information be deleted. However, some information may be required to be kept for a specified period due to legal obligations or ongoing transactions.

8.4 Right to Object to Processing

You may object at any time to the use of your information for marketing communications. Marketing communications will be stopped as soon as your objection is received.

8.5 Right to Data Portability

You may request your information in a structured, machine-readable format. To make this request, please contact our support team.

To exercise these rights, please contact us by email. big bazi verifies each request and tries to respond promptly.

big bazi is a 21+ platform. It is not our intention to collect or store information from anyone under the age of 21. We take strict measures to verify age.

If we become aware that we hold information belonging to a minor, we will immediately close that account and delete the information.

To learn more about responsible gaming, please read our Responsible Gaming page, where the protection of minors and healthy gaming habits are discussed in detail.

big bazi reserves the right to update this privacy policy as needed. Amendments may be made when the scope of services expands, when technical changes occur, or when legal requirements change.

10.1 Notice of Changes

If significant changes are made to the privacy policy, we will notify you through one or more of the following methods:

• Displaying a special notice on the website
• Sending a notification to your registered email
• Updating the "Last Updated" date at the top of the page

10.2 Use After Changes

If you continue to use big bazi after an updated privacy policy is published, you will be considered to have accepted the new policy. If you object to any change, please stop using the service and contact us.

If you have any questions, comments, or complaints about this privacy policy, please contact us. The big bazi privacy team reviews all requests carefully.

Our support team is available seven days a week, 24 hours a day, in Bengali and English via live chat and email.

Contact Address:
Email: [email protected]

To learn more about us, visit our About Us page.